Shipping isn't just a standard task at Tree Fort Bikes, it's exciting! We know you want your bike stuff as soon as possible so you can get out and ride, that's why we have spent years developing our supply management system. Because of this we are able to ship most any order out within 2 business days if not sooner for free or same day much of the time with rush processing.
We know it's a drag to see a great price only to realize you have to pay for that "deal" in shipping. That's why we always offer free shipping on non-oversized / non-ORMD items. It's that simple, if the item isn't ORMD or oversized it's going to ship for free in the continental US!
FREE No Rush Shipping* Choose this option and you can expect your order to arrive for free within 4-10 days after your order has shipped. The date of shipment is based on when the last available item that is not backordered is transfered to our shipping facility. The ship date for No Rush Shipping is shown on the product page and the checkout page. *Oversized items carry fees. States outside continental US carry additional fees and you will be contacted with an actual shipping quote.
In Store Pick-Up Any item purchased may be picked up from our store by choosing the In Store Pick-Up option. Most Non-oversied / Non-ORMD items will be available for pickup in-store within 2 business days. You will receive an e-mail notification when they are ready for pick-up, please call first or wait for this notification prior to driving in to pick up orders.
Sometimes you want things ASAP and we want to get you your order as soon as we can. To help speed things along we offer Rush Processing on most items. For an addiontal fee, and FREE Upgraded Processing at $250, we will ship from the fastest location available for the order (generally the first sort point in our warehouse system). The date that your Rush Processing order will leave is shown both on the product pages and on the checkout page. These orders ship ground via UPS, USPS or FedEx and often leave from a much closer warehouse than No Rush Processing. *States outside continental US carry additional fees and you will be contacted with an actual shipping quote.
We are currently offering the following two expedited shipping options for phone orders at actual cost: FedEx 2nd Day You can expect your order to arrive via FedEx within 2 days after your order is shipped. The date of shipment is based on the shippable date of the last available item that is not backordered. We will let you know the day your order will leave on the phone call. *Oversized items carry significant additional fees. States outside continental US carry additional fees and you will be contacted with an actual shipping quote.
FedEx Overnight You can expect your order to arrive via FedEx the nexst business day after your order is shipped. The date of shipment is based on the shippable date of the last available item that is not backordered. We will let you know the day your order will leave on the phone call. *Oversized items carry significant additional fees. Not available to certian addresses.
Orders that are returned must be received back at Tree Fort Bikes within 30 days of the original purchase date.
Any item that is returned must be in the original undamaged packaging which is able to be resold and the item must be in brand new / unused / uninstalled condition.
Please do not ship any item back in the products packaging alone as we will not be able to issue refunds where the original product packaging is damaged and not re-sellable as new.
So that we can better keep track of your return you will need to obtain a return authorization numnber through your online account or by calling us before sending items back.
Please place the return authorization on the outside of the box that you are returning as we will refuse any packages that are delivered without an RMA on the outside of the box.
At Tree Fort Bikes we are aware that the massive amounts of unwanted e-mail that come from other advertisers slows you down and we promise to keep our communications with you limited and short. We may collect information that is necessary to complete orders or to communicate to you in accordance with your preferences as selected under the Your Account section of our website. If you decide that we aren't living up to your expectations on e-mail you can change your preferences under Your Account at any time. Our data connections with you are verified by third parties as secure and any sensitive data is only stored long enough to complete your order.