My Bosch Haibike battery failed and I needed a new one. Tree Fort stocked the product and was able to send it out the same day as ordered. I had some special shipping needs and the were able to accommodate them nicely. I had a chance to speak with them before the purchase and they were super cooperative and did everything possible to provide great customer service. I wish they were local here in San Diego so that they could provide me with all of their services. THANKS TREE FORT!