Shipping and Policies

Shipping isn't just a standard task at Tree Fort Bikes, it's exciting! We know you want your bike stuff as soon as possible so you can get out and ride, that's why we have spent years developing our supply management system. Because of this we are able to ship most any order out within only 3 business days if not sooner.


We know it's a drag to see a great price only to realize you have to pay for that "deal" in shipping. That's why we always offer free shipping on non-oversized items when you reach our minimum purchase amount. It's that simple, if the total is right it's going to ship for free in the continental US if it's not oversized!


Free Shipping

Standard Shipping FREE at $125*
Spend over $125, choose this option and you can expect your order to arrive for free within 5 days after your order has shipped. The date of shipment is based on the shippable date of the last available item that is not backordered.
*Oversized items carry fees. States outside continental US carry additional fees and you will be contacted with an actual shipping quote.


In Store Pick-Up
Any item purchased may be picked up from our store by choosing the In Store Pick-Up option. The items will be available in-store within 3 business days and you will receive an e-mail notification when they are ready for pick-up.


Expedited and Standard Shipping

Sometimes you want things ASAP and we want to get you your order as soon as we can. To help speed things along we offer the following options for expedited shipping. These orders ship on the date that the last non backordered item is available to ship, and usually leave our doors within 3 business days.
*States outside continental US carry additional fees and you will be contacted with an actual shipping quote.


We are currently offering the following three options for expedited shipping:


FedEx 3-Day
Your order will ship out with an upgraded service from the FedEx and arrive faster than our standard Ground Shipping. Items usually ship out within 3 business days and arrive 3 days after that.
*Oversized items carry additional fees. States outside continental US carry additional fees and you will be contacted with an actual shipping quote.


FedEx 2nd Day
You can expect your order to arrive via FedEx within 2 days after your order is shipped. The date of shipment is based on the shippable date of the last available item that is not backordered, usually within 3 business days.
*Oversized items carry additional fees. States outside continental US carry additional fees and you will be contacted with an actual shipping quote.


FedEx Overnight
You can expect your order to arrive via FedEx the day after your order has shipped. The date of shipment is based on the shippable date of the last available item that is not backordered. Items usually leave our doors within 3 business days.
*Oversized items may carry fees. Not available outside of the continental US or to certian rural addresses.


Returns

• Orders that are returned must be received back at Tree Fort Bikes within 30 days of the original purchase date.
• Any item that is returned must be in the original packaging which is able to be resold and the item must be in brand new / unused / uninstalled condition.
• Please do not ship any item back in the products packaging alone as we will not be able to issue refunds where the original product packaging is damaged and not re-sellable as new.
• So that we can better keep track of your return you will need to call and get a return authorization before sending items back to us.
• Shipping will be deducted from the return total on all exchanges or returns that no longer meet minimum order free shipping requirements including single item orders that were shipped for free and you are now returning.
• Please place the return authorization on the outside of the box that you are returning as we will refuse any packages that are delivered without an RMA on the outside of the box.

Privacy Policy

At Tree Fort Bikes we are aware that the massive amounts of unwanted e-mail that come from other advertisers slows you down and we promise to keep our communications with you limited and short. We may collect information that is necessary to complete orders or to communicate to you in accordance with your preferences as selected under the Your Account section of our website. If you decide that we aren't living up to your expectations on e-mail you can change your preferences under Your Account at any time. Our data connections with you are verified by third parties as secure and any sensitive data is only stored long enough to complete your order.